Every company knows more than it can show.
What the system measures was decided years ago, by someone who did not foresee what came next.
What people know was never written down.
And between the two there is a distance nobody measures.
AILA talks with the people who live the operation.
Six to eight minutes. In the language and at the pace of each person.
The pattern stays. The name does not.
This is architecture, not a promise.
Each conversation generates its own graph.
Alone, each one is worth little.
Together, they show what no single conversation would show.
What the policy says should happen.
What the record shows happened.
What the people doing the work say happens.
Where the three do not match, there is a finding.
Every finding arrives classified by value, origin and degree of confirmation.
Some become agenda items. Some become automation.
Some become an opportunity nobody had formalised.
The cycle ends. The layer stays.